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GENERAL SHIPPING & CUSTOMS POLICY

Last Updated: 2022.02.05

1. Shipping Destinations & Carriers

[Your Store Name] ships jewelry and accessories to customers worldwide, including but not limited to the European Union, the United States, Canada, Japan, South Korea, and other developed economies.

We use reputable international carriers (e.g., DHL, FedEx, UPS, and national postal services) to deliver your orders. Shipping options, rates, and estimated delivery times are calculated and displayed at checkout.

  • Processing time: [1–3] business days (excluding weekends and public holidays).

  • Delivery times: Vary by destination and chosen service. Estimates are provided for guidance only and are not guaranteed.

All orders are dispatched with a tracking number, which will be sent to you via email upon shipment.

2. Customs, Duties, Taxes & Import Charges

International shipments may be subject to customs duties, import taxes, value‑added tax (VAT), brokerage fees, and other clearance charges imposed by the destination country’s customs authorities.

Because customs regulations and fee structures differ widely between countries and can change without notice, we do not list specific thresholds or rates in this policy. It is your responsibility to check with your local customs office for current applicable charges before placing an order.

Key Customer Responsibilities:

  • You are the importer of record for all international orders. You are solely responsible for complying with the import laws of your country.

  • All customs duties, taxes, and clearance fees are payable by the recipient unless expressly stated otherwise at checkout (e.g., if we offer a DDP – Delivered Duty Paid – option).

  • We are not able to predict, prepay, or reimburse any such charges. They are beyond our control.

  • We do not declare merchandise as “gifts” or understate values to avoid duties. Doing so is illegal and may result in customs penalties, seizure, or fines.

  • If you refuse to pay import charges, the shipment may be abandoned or returned to us. In such cases, any return shipping costs, restocking fees, and original shipping charges will be deducted from your refund, and we reserve the right to withhold a reasonable administrative fee.

3. Customs Clearance & Delivery Delays

Customs clearance procedures are conducted by authorities in the destination country. These processes can cause delays that are entirely outside our influence.

  • We cannot guarantee delivery by a specific date if your order is held for inspection, documentation review, or duty assessment.

  • We are not liable for any delays caused by customs, weather, carrier strikes, pandemics, or other force majeure events.

  • We will, however, make reasonable efforts to assist you in tracking your package and providing necessary documentation.

4. Disclaimers of Liability

By placing an order with [Your Store Name], you explicitly acknowledge and agree to the following disclaimers:

  1. We assume no liability for customs-related decisions, including but not limited to:

    • The amount of duties or taxes charged;

    • The release or seizure of your shipment;

    • The destruction or disposal of goods by customs authorities.

  2. We are not responsible for additional charges such as brokerage fees, storage fees, or demurrage that may be levied by carriers or customs brokers.

  3. We do not warrant that our products will be admissible in your jurisdiction. Certain jewelry materials (e.g., ivory imitation, certain metals, or coatings) may be restricted in some countries. It is your sole responsibility to ensure that your order complies with local import regulations.

  4. If a shipment is returned to us due to non‑payment of duties, incorrect address, or refusal of customs clearance, we will refund the product price (minus shipping and any restocking fees) upon receipt of the returned goods. We do not refund original shipping costs or pay for return shipping.

  5. We make no representations that shipping times or customs processing will meet your expectations; all delivery estimates are approximate.

5. Lost or Damaged Shipments

  • Lost in transit: If the tracking shows that the package is confirmed lost by the carrier, we will file a claim and, at our discretion, reship or refund your order.

  • Damaged upon arrival: Please contact us within [7] days of delivery with clear photos of the damaged packaging and items. We will evaluate each case individually.

  • Insurance: We offer shipping insurance at checkout. If you decline insurance, we are not liable for loss or damage beyond the carrier’s basic compensation (which is often minimal).

6. Customer’s Responsibility for Accurate Information

You are responsible for providing correct and complete shipping details, including full name, street address, postal code, and phone number for carrier contact.

  • We are not liable for parcels delivered to wrong addresses due to errors you provide.

  • If a package is returned because of an incorrect address, you will bear the cost of reshipping.

7. Prohibited Items

We do not ship items that are prohibited by international postal regulations or by the destination country’s import restrictions. Our products are standard jewelry and accessories; however, we recommend you verify that they are allowed in your country.

8. Changes to This Policy

We reserve the right to update this Shipping & Customs Policy at any time. Any changes will be posted on this page with a new “Last Updated” date. It is your responsibility to review this policy periodically.

9. Governing Law & Dispute Resolution

This policy and any disputes arising from shipping or customs matters shall be governed by the laws of [Your Country/State], without regard to conflict of law principles. Any legal action must be brought in the courts of that jurisdiction.

10. Contact Us

For any questions about shipping, customs, or this policy, please reach out to us:

  • Store Name: Charmemo P's  Accessories

  • Email: 920025150@qq.com

  • Business Address: Building 6, Excellence Weilan Shan Garden, Tangxia Town, Dongguan City, Guangdong 523710, China

  • Phone: +86 18126478120

By completing a purchase, you confirm that you have read, understood, and accepted this General Shipping & Customs Policy in its entirety.

Final Legal Note

This document is a general template and does not constitute legal advice. Customs regulations are subject to frequent change. We strongly recommend that you consult a qualified customs broker or legal professional to ensure full compliance with all applicable import laws in your target markets.